Terms & Conditions

Check-In & Check-Out

Check-in time is 15:00 PM onwards, and check-out time is on or before 12:00 PM (noon).

If your arrival is early in the day and you prefer an immediate access to your room (before 15:00 pm), we recommend reserving from the prior night to guarantee immediate access to your room. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.

Early check-in request, between 7:00 AM and 15:00 PM, is always subject to availability of room/s.

Extension of check-out time is always subject to availability of room/s.

A full day rate shall be imposed for late check-out after 12:00 PM (noon).

Surcharge may apply during peak seasons, eve of public holidays, convention & exhibition periods.

The Hotel reserves the right to refuse or terminate room rental as it deems fit without prior notice.

Minimum age for check-in and register for a room is 18 years old.

Deposit & Tourism Tax

A security deposit of RM50.00 per room/booking is required upon check-in for incidental charges. This deposit is fully refundable and subject to a damage inspection of the accommodation upon check-out. 

With effect from 1 September 2017, a Tourism Tax of RM10 per room per night (private rooms only) is applicable for all bookings from non-Malaysian guests as per the regulations set out by the Malaysian Government. This is to be collected during check-in on behalf of the Malaysian Government.

This tax is not included in the room rate. Guests with a valid Malaysian Identity Card or valid permanent residents are exempted.

A 6% Government’s Sales & Service Tax is also applicable for all room rates or goods sold at our Hotel.  This tax is also not included in the room rate.

All rates are subject to prevailing government taxes, unless otherwise stated.

Cancellation/Modification of Bookings

Full payment will be charged to your credit card for the entire stay once the booking is confirmed, except tourism tax which will only be collected separately during check-in.

Cancellation or modification has to be made 72 hours before the actual check-in date.  Otherwise, no refund will be granted for any late notice given less than 72 hours before the actual check-in date.  Pls note that cancellation is not applicable for all non-refundable bookings.

No-Show/Shorten Stay

Full stay per room will be charged on your credit card for NO SHOW. 

If a guest decides to shorten his stay, the Hotel will impose a one night room charge as a last-minute cancellation, and refund the balance either through cash, credit card, Paypal, Stripe or any mode of payment as decided by the Hotel.  Administrative charges imposed by bank/Paypal/Stripe will be deducted accordingly.

This policy does not apply to selected offers or room packages which are non-refundable.

Child & Extra Beds Policy

All Children are welcomed at our Hotel.   One child under 12-year-old may stay free of charge when using existing bed with adults. 

Children from 12 years of age and above shall be considered as an adult for the purposes of all reservations, and an extra charge of RM50 per room per night shall apply.  Breakfast (if available) will be chargeable.

There is no capacity for extra beds in all room types except for selected Superior Double Room With Windows.

Extra bedding is charged at RM50 (exclude breakfast charge). 

No-Meal Plan

No meal is included in our room rate.  

Damage of Hotel Properties

The guest shall be responsible for the replacement / reinstatement of any items damaged through misuse or other act of abuse. This shall apply whether the damage was deliberate or accidental.