This Privacy Policy together with our Terms and Conditions sets out the basis on which any personal information that 1000 Miles Hotel  (“we”, “our”, “us”) collects from you, or that you provide to us, will be processed by us. 

All the contents residing in this website is the property of 1000 Miles Hotel.  We are committed to protecting and respecting the privacy of all our customers and business partners, and treats personal information (personal data) provided by you as confidential. The information we gather is processed, and stored in Malaysia and we comply with the applicable legal requirements of Malaysia.

Collection Of Personal Data

When you visit our website or social media pages

Our web server makes a record of your internet protocol (IP) address and date and time you access our website.

To enhance your experience on our Portal, we may use “cookies.” Cookies are text files that we place in your computer’s browser to store your preferences. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Cookies, by themselves, do not tell us your e-mail address or other personally-identifiable information unless you choose to provide this information to us by, for example, registering for one of our services. However, once you choose to furnish the site with your personally-data, this data may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our Portal (e.g., to recognize you by name when you return to our site), save your username and/or password in password-protected areas, and to offer you products, programs, or services.

If you request a password reset, your IP address will be included in the reset email.

When you reserve a room or request for our services

In the event that you reserve a room through the Portal, we may be processing the following personal data:

-Contact Details
-Your request
-Booking details

By providing the requested information, you hereby consent to us processing your personal data. The personal data requested (unless indicated otherwise) is obligatory on you and if you fail to provide such data, we will not have complete records about you and/or will be unable to process your application to reserve a room.

When you leave a comment on our website

When you leave comments on the site, we may collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

When you upload Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Use And Disclosure Of Personal Data

We use your personal data to/for:

-respond to your enquiries
-process your application for our services and to provide you of the same
-marketing purposes such as determining travel patterns, tailoring promotions and working with affiliated partners unless you have opted out
-provide, maintain, protect and improve our products, to develop new products, and to protect ourselves and customers
-investigation of complaints, suspected suspicious transactions and research for service improvement

We may also disclose your personal data to:

-our related, associated or affiliated entities
-any third party service provider, agent or contractor who have been appointed by us to provide services to us whether in or outside Malaysia subject to sufficient security controls over the information (such as room reservation, recruitment, data processing services, systems and website maintenance, media and marketing services, delivery services, audit)
-relevant regulatory bodies, government departments or agencies
-any other party to whom such disclosure is required by law or regulatory requirement or pursuant to a Court order

If we are merged or acquired by another entity, the personal data may be transferred to such entity as a part of the merger or acquisition.

Your personal data will also be also be processed by Thousand Miles Plt who manages 1000 Miles Hotel. Your personal data will be used for the purposes set out above. In this regard, we reserve our right to appoint another third party to operate 1000 Miles Hotel.

Personal Data Of Third Parties

If you provide us with personal data of third parties, please do ensure that you have obtained their consent and bring this Privacy Statement to their attention.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We will not sell your personal information to third parties without your prior consent. We may disclose your personal information to: any member of our group of companies, which includes our subsidiaries, our ultimate holding company and its subsidiaries; successors in title to our business; to suppliers and external agencies we engage to process information on our behalf; to third parties (including, but not limited to, professional indemnity insurers, brokers, auditors and other professional advisors); and where disclosure is required by law or any regulatory authority. 

Apart from where disclosure is required by law or any regulatory authority, we will only disclose your personal information to our selected business partners and service providers:

  • for the purpose of administrating your requests and any booking;
  • for providing other services which you have requested; and
  • to communicate an offer of other goods and services, with your prior consent.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Data Access

If you have any requests or queries concerning your personal information or any queries with regard to our practices, please contact us at [email protected].

Any request of access or correction of personal data may be subject to a fee and also to any privacy or data protection laws.

However, we reserve the right to decline to process requests which may jeopardize the security and privacy of the personal data of others as well as requests which are impractical or not made in good faith.

Where you elect to limit our right to process the personal data, you may contact us in writing. For avoidance of doubt, the limitation does not include processing of mandatory personal data.