Here are the most frequently asked questions

Booking related questions

Pls click on the Book Now button to make your reservations.

Our usual check-in time is 3.00 p.m. onwards, and our check-out time is before 12.00 noon.

Our reception is open 24 hours, which means you can arrive anytime even after midnight!

A valid passport (for non-Malaysians) or Identity Card (for Malaysians) is required for check-in purposes.   Anyone without a valid identification will not be allowed to check-in.


If you arrive early, you may store your luggage with us free of charge (no valuable items please).  Pls enquire at our counter.



Our reception is open 24-hour, so there is no problem if you are going to arrive late.

We will usually keep your booking until 8 a.m. the following day.  So if your flight is delayed for a few hours, pls do not have to worry as we will still be keeping your booking.

A full-day rate shall apply for late check-out (subject to availability and other terms and conditions).

To avoid this, you may check-out from the room first, store your luggage with us, continue to explore the city, or just hang around in our lobby or penthouse patio.  If you require a shower after check-out, you may make the request at our counter.

You may still continue to enjoy all the facilities that are available at our common areas.

If  your booking was made via Booking.com, Agoda.com or Expedia.com, kindly contact them directly to modify/cancel your booking.

If your booking was made via Hostelworld.com, Hostels.com or Hostelbookers.com, kindly log into your MyWorld account to make the modification. Pls follow the instructions provided by Hostelworld.

*In the event of cancellation or no show, the deposit and booking fees paid to Hostelworld.com/Hostels.com/Hostelbookers.com are NON-REFUNDABLE. Kindly refer to Hostelworld’s Conditions in your e-mail confirmation sent by Hostelworld.

If your booking was made via our website, pls provide at least 3 days’ notice in advance for any modification or cancellation.  Refund will only be given for any cancellation/modification with at least 3 days’ notice in advance.

At least 3 days’ notice is required for any modification of booking.  We will not make any refund of payment for any request made less than 72 hours.

Hotel facilities, services and others

We do provide towels/blankets as well as bath gel and shampoo in rooms.  However, we do not provide toiletries such as toothpaste, toothbrush and comb.

Yes, all of our rooms do have ensuite toilet/bathroom.

Currently we do not provide airport pick-up service as there are designated taxi counters available at the airports, but we can help to arrange a taxi from 1000 Miles to the airports.  Please enquire at our counter.

We do provide luggage storage free of charge for our guests (no valuable items pls).  Pls note that we shall not be held responsible for any items stored here.

Yes, we can help you store your bicycles/surf boards.

Yes, we do.

Yes, we can help you to book a tour.  Pls enquire at our reception counter.